TERMS OF SERVICE AND REFUND POLICY

GENERAL

This website (go.influential.co.uk and all its pages) is owned and operated by Influential Limited and Principles of Marketing LTD ("we," "our," or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service. We reserve the right to change these Terms of Service or to impose new conditions on use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service as modified.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

INTELLECTUAL PROPERTY RIGHTS

Our Limited License to You

This Site and all the materials available on the Site are our property and/or the property of our affiliates or licensors, protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorised by us. Specifically, unless explicitly authorised in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. You may, however, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material to us via the Site, internet groups, social media venues, or to any of our staff via email, text, or otherwise, you represent that you are the owner of the material or have express permission to post it. When you submit, email, or post any material, you grant us a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide licence to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material, in any manner or medium, now known or hereafter developed.

USER CONDUCT RULES

You agree not to:

Use the Site for any illegal, fraudulent, or unauthorised purpose.

Harass, threaten, or defraud other users.

Distribute spam, chain letters, or malicious content.

Post or transmit false or misleading information.

Upload or transmit viruses, malware, or any harmful software.

Attempt to interfere with the Site's operations, security, or integrity.

Collect or harvest personal data from other users without consent.

Violation of these rules may result in termination of your access.

UK CONSUMER RIGHTS

If you are a consumer based in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 in relation to digital content. Digital content must be of satisfactory quality, fit for purpose, and as described. If digital content does not meet these requirements you may be entitled to a repair, replacement, or refund. Nothing in these Terms limits or excludes those statutory rights.

DIGITAL PRODUCTS AND COOLING OFF PERIOD

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers ordinarily have a 14-day right to cancel digital content purchases. However, by completing your purchase and requesting immediate access to any digital product, you expressly consent to the supply of the digital content beginning immediately and acknowledge that your right to cancel is lost once the digital content has been made available to you.

If you do not wish to waive your cancellation right, do not request immediate access to the digital content. In that case you may cancel within 14 days of purchase by contacting us at support@influential.co.uk.

DISCLAIMERS

Throughout the Site, we may provide links to third-party websites. Our linking to such sites does not imply an endorsement or sponsorship of those sites or the information, products, or services offered. We do not control or operate any third-party content or services.

All information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied, except as required by applicable UK law. We do not warrant that the Site or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that any part of this Site is free of viruses or other harmful components.

Income and Results Disclaimer

The results described on this Site, in our marketing materials, and in client testimonials are not typical. Individual results will vary based on effort, experience, market conditions, and many other factors outside our control. Nothing on this Site constitutes a guarantee of income or business results. Any income figures mentioned are illustrative examples only.

DATA PROTECTION AND UK GDPR

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect: When you use our Site we may collect your name, email address, payment information, and usage data including IP address and browser information.

Why we collect it: We collect your data to process purchases, deliver digital products, send communications you have consented to receive, improve our services, and comply with legal obligations.

How long we keep it: We retain customer data for up to 7 years for legal and accounting purposes. Email marketing data is retained until you unsubscribe or request deletion.

Who we share it with: We may share your data with payment processors, email marketing platforms, and analytics providers solely for the purpose of delivering our services. We do not sell your personal data to third parties.

Your rights: You have the right to access, correct, delete, restrict, or object to our processing of your personal data. You also have the right to data portability and the right to withdraw consent at any time. To exercise any of these rights contact us at support@influential.co.uk.

Cookies and tracking: Our Site uses cookies and tracking technologies including the Facebook pixel for advertising purposes. By using our Site you consent to the use of cookies in accordance with our Cookie Policy. You may withdraw consent at any time by adjusting your browser settings.

Complaints: If you are unhappy with how we handle your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

DMCA COPYRIGHT COMPLIANCE

We respect intellectual property rights and respond to infringement claims in compliance with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used on our Site without authorisation, you may send a DMCA takedown request by contacting us at support@influential.co.uk.

ONLINE COMMERCE

Certain sections of the Site may allow you to purchase products and services. All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We are not responsible for the quality, accuracy, timeliness, or reliability of third-party products or services. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site.

LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use the Site, including our messaging, content, products, or services. Our total liability to you in respect of any losses arising in connection with your use of the Site shall not exceed the amount you paid for the relevant product or service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

REFUND POLICY

General Policy

At Influential Limited and Principles of Marketing LTD we are committed to customer satisfaction. We offer the following refund terms depending on the product or service purchased.

30-Day Money Back Guarantee

Certain products including High Fee in 5 Days carry a full 30-day money back guarantee. If you purchase a product with a stated money back guarantee and are not satisfied, contact us at support@influential.co.uk within 30 days of purchase and we will issue a full refund. No proof of implementation is required for products where our sales materials state "no questions asked." The guarantee terms stated at point of sale take precedence over the general policy below.

Action-Based Guarantee

For higher-level programmes and coaching packages where an action-based guarantee is explicitly stated at point of sale, the following applies. To be eligible for a refund you must complete the programme modules, implement the key strategies as instructed, and submit documented evidence of implementation within 30 days of purchase. Refund requests are reviewed within 5-7 business days.

Duplicate Charges

If you were accidentally charged twice for the same product we will process a full refund for the duplicate charge upon request.

Technical Issues

If you are unable to access a purchased digital product due to technical issues on our end and we are unable to resolve the issue within a reasonable timeframe a refund may be issued at our discretion.

Non-Refundable Items

The following are non-refundable except where required by UK consumer law or where a specific guarantee applies at point of sale:

Coaching and consulting services delivered live on a one-to-one basis.

Subscription fees after the current billing period.

Discounted and promotional offers unless a guarantee was explicitly stated.

How To Request A Refund

Contact support@influential.co.uk with your full name, email address used for purchase, order confirmation number, and a brief explanation of your request. We will respond within 5-7 business days.

Processing Refunds

Approved refunds will be processed within 7-14 business days to the original payment method. We are not responsible for bank fees or processing delays caused by third-party payment providers.

Chargebacks and Disputes

If you have a concern about a charge please contact us at support@influential.co.uk before initiating a chargeback with your bank. We will work to resolve any issue promptly. Initiating a chargeback without first contacting us may affect your ability to make future purchases.

DISPUTE RESOLUTION

We aim to resolve any disputes quickly and fairly. If you have a complaint please contact us first at support@influential.co.uk. If we are unable to resolve a dispute directly, it shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects your right as a UK consumer to bring proceedings in the courts of your home country.

REGISTRATION AND PASSWORDS

To access certain features of the Site you may be required to register and provide accurate information. You are responsible for maintaining the confidentiality of your username and password and for all activity under your account. Notify us immediately of any unauthorised use at support@influential.co.uk.

GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. If any provision of these Terms is found to be unlawful or unenforceable it shall not affect the validity and enforceability of any remaining provisions.

CONTACT INFORMATION

Influential Limited and Principles of Marketing LTD Email: support@influential.co.uk Website: influential.co.uk

These Terms of Service apply to all users of our Site globally. Where local consumer protection laws provide greater rights than those stated here, those local rights shall apply.